Reservations
When you make a booking with us, you agree to the below terms and conditions:
1. If the number of guests attending your booking changes from the original number booked, we reserve the right to adjust the number of shuffleboard playing areas you are allocated and/or your playing time to ensure all our guests have the best possible Electric Shuffle experience. Please be ready to play at the start of your booking as we can only hold the shuffle tables for a maximum of 15 minutes. If you’re running late, please let us know and we will do our best to accommodate you.
2. Please note that our cancellation policy is 48 hours before your booking. If you cancel after this period, you will not receive a refund.
3. For all food and drink pre-orders, full payment and final numbers for your group are needed 72 hours before your booking. These pre-orders must be used on the day of your booking and can’t be transferred to a future booking. A discretionary 12.5% service charge will be added to your bill.
4. Full payment for any minimum spend is due 14 days before your booking date.
5. This agreement is subject to the terms of our Privacy Policy, which can be found here: https://electricshuffle.com/london/privacy-policy and are incorporated into this agreement by reference.
6. Please note we allow one booking per person per day, to give equal opportunity to our guests to play. If there is infringement of this, you may be asked to leave the table. Management reserves the right to enforce this offer at any time.
7. PLEASE NOTE: All guests must be over the age of 18, and proof of ID may be required. We reserve the right to charge for any damage caused to our property or equipment.
Events
When you book an event with us, you agree to the below terms and conditions:
1. If your number of guests changes from the original number booked, we reserve the right to adjust the number of shuffleboards or playing time for your booking to make the most of your experience. Please be ready to play at the start of your booking as we can only hold the shuffle tables for a maximum of 15 minutes. If you’re running late, please let us know so we can do our best to accommodate you.
2. Our cancellation policy is 14 days notice before your event. If you cancel after this period, you will not receive a refund.
3. For all food and drink pre-orders and final numbers for your group are needed 7 days before your booking. These pre-orders must be used on the day of your booking and can’t be transferred to a future booking. A discretionary 12.5% service charge will be added to your bill.
4. Full payment for any agreed minimum spend is due 14 days prior to the booking date.
5. This agreement is subject to the terms of our Privacy Policy, which can be found at https://electricshuffle.com/uk/privacy-policy and are incorporated into this agreement by reference.
6. PLEASE NOTE: All players must be over the age of 18 and proof of ID may be required. We reserve the right to charge for any damages caused to our property or equipment.
Gift cards and vouchers
When you buy/receive a gift voucher from us, you agree to the below terms and conditions:
1. Gift vouchers are non-refundable.
2. Electric Shuffle gift cards can only be redeemed in Electric Shuffle venues.
3. Please check your junk folders if you've ordered a digital gift card. We might not be friends with your email provider yet, and they might think we're spam.
4. Please keep in mind Royal Mail delivery times when ordering physical gift vouchers to ensure they arrive in time for a special occasion.
5. We recommend you register gift cards online once you receive them with your details. You can register here: gifts.electricshuffle.com/register
6. Please protect this card and treat it as cash; Electric Shuffle cannot take responsibility for losses, damages or stolen gift cards.
7. Gift cards can be redeemed in full or used as part payment at Electric Shuffle venues on drinks, food or Electric Shuffleboard. If you'd like to use your gift voucher to book Electric Shuffleboard, we recommend booking as soon as possible here: electricshuffle.com/uk/redeem
8. All guests must be 18+ to play Electric Shuffleboard.
9. If you are using a gift card to pay for Electric Shuffleboard, you will need to bring the gift voucher to your booking and pay the difference if the already pre-loaded amount doesn't fully cover the bill. Please bring the gift voucher to the booking to avoid being charged in full.
10. Gift cards cannot be exchanged for cash.
11. No change or refund will be given when gift vouchers aren't used in total, but the remaining balances will stay on the card for future redemption.
12. Gift cards will expire 12 months from the date of purchase; please see the gift card carrier for the expiry date. Any remaining balance will be deducted on expiry.
13. Gift card balances can be checked in Electric Shuffle venues or online at gifts.electricshuffle.com/balance
14. If we believe a gift card is fraudulent, we reserve the right to cancel the purchase and remove credit.
15. We reserve the right to amend gift card terms and conditions from time to time when considered necessary.
